Shipping and Returns Policy

Shipping and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to Australian street addresses. We will provide the total delivery cost in the order summary of your online shopping basket.

We offer free shipping for all orders over $100. $10 flat rate shipping applies to all orders under $100. Orders placed by 1:00 pm AEST (Australian Eastern Standard Time) on Monday to Friday will dispatch the same day. We send all orders via Australia Post. We will email you with a tracking number. Any items returned to Pure Synergie Skin Store due to the customer providing an incorrect or incomplete address will incur an additional fee of $10 to resend. We will provide a separate invoice for the expense.

Pure Synergie Skin Store accepts no further responsibility for items marked as “delivered” by Australia Post or our courier’s online tracking system.

In-store pickup is free and available for all orders. 

Pricing

All prices are in Australian Dollars and are inclusive of any Goods and Services Tax (“GST”) unless stated otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Returns

You may return unopened goods within 14 days of delivery. Please email info@puresynergie.com.au or phone 07 4081 4561 to advise of your intention to return your goods. Products are to be posted at your own expense to the following address:

Att: RETURNS
Pure Synergie Skin Store
Ground Floor, 281 Pease Street
Edge Hill QLD 4870

Once your products are received and confirmed as unopened, we will refund you 100% of your returned goods’ purchase price. We are unable to refund any shipping costs you may have incurred on the sale.

We will only accept returns on opened goods if the goods are faulty. Please email info@puresynergie.com.au or phone 07 4081 4561 about any fault with your goods before returning. Returns must be made within 14 days of delivery. Returns are to be posted to the following address:

Att: RETURNS
Pure Synergie Skin Store
Ground Floor, 281 Pease Street
Edge Hill QLD 4870

Once Pure Synergie Skin Store has received your goods, we will provide your refund. All approved refunds will be credited to the customer via the same account or credit card used to purchase the products. Please enclose proof of your shipping cost associated with the return of any faulty goods. We will refund this amount (up to the value of $20).